At Artistique by Monisha, we strive to ensure that your orders — whether products, custom creations, or workshop kits — reach you safely and on time. Please read our shipping and return policy carefully before placing an order.
1. Shipping Policy
a) Order Processing:
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All orders are processed after confirmation of product availability, customization details, and payment.
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Custom orders may require additional production time based on design complexity.
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Once your order is confirmed, we will provide an estimated delivery timeline.
b) Shipping Methods & Charges:
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We deliver across India and may offer international shipping on request.
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Shipping charges are calculated based on order weight, dimensions, and delivery location.
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Delivery timelines and charges will be communicated before dispatch.
c) Delivery Timeline:
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Standard shipping: 5–10 business days (within India)
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Custom or personalized items: 10–15 business days, depending on complexity
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International shipping: timelines vary depending on destination and customs clearance
d) Shipping Responsibility:
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We are not liable for delays caused by third-party logistics, courier issues, customs clearance, or unforeseen events.
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Customers must ensure accurate shipping addresses. Any errors may lead to delays or additional charges.
2. Return & Exchange Policy
a) Handcrafted & Personalized Products:
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Since most of our products are handcrafted and customized, returns or exchanges are generally not accepted.
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Exceptions may be made only for:
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Manufacturing defects
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Incorrect items delivered
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b) Condition for Returns/Exchanges:
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The item must be unused and in its original packaging.
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For approved returns, the customer may be responsible for return shipping charges.
c) Custom Orders:
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Once production has begun, custom orders cannot be canceled or refunded.
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Please review all details (name, mantra, image, colors) carefully before submitting your custom order.
d) Workshop Materials / Kits:
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Workshop bookings are generally non-refundable.
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If a workshop is canceled or rescheduled by us, a full refund or alternate date will be offered.
3. Damaged or Incorrect Items
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Please inspect all items upon delivery.
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In case of damage or receiving the wrong product, contact us within 48 hours of delivery at info@artistiquebymonisha.in with photos of the product.
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We will provide instructions for replacement, repair, or refund depending on the issue.
4. Contact Information
For any queries regarding shipping, returns, or exchanges, please contact us:
📧 Email: info@artistiquebymonisha.in
🌐 Website: www.artistiquebymonisha.in